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Discover Holidays serves the whole of the UK through a none automated call centre in Manchester. We serve all the major cities including Manchester, Liverpool, Birmingham, Derby, Leeds, Bradford and Sheffield.

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Booking Conditions



Discover Holidays Limited (“Discover Holidays” or “we” or “us”) arranges holiday accommodation and other holiday components (the “Service”) as an agent for the suppliers of the Service (the “Supplier”) and therefore your contract is with the Supplier and not Discover Holidays insofar as the provision of the Service is concerned.


2.1 Before making a booking, you must contact us to obtain confirmation that your chosen Service is available for the dates required. You must also send us a completed and signed Booking Form and payment of the non-refundable deposit prescribed by Discover Holidays from time to time. In some instances the Supplier will require payment in full.

2.2 A binding contract between the person who has signed the Booking Form and the Supplier will be made when we issue a confirmation invoice as agent for the Supplier.

2.3 You are responsible for payment of the price of the Service and compliance by members of your party with these conditions.

2.4 Bookings cannot be accepted from persons less than 18 years of age at the time of booking.

2.5 Discover Holidays reserves the right to refuse a booking without giving any reason.


3.1 The balance must be paid no later than twelve weeks before departure. Failure to pay the balance on time will constitute a repudiation of the contract by you and cancellation charges will become payable in accordance with paragraph 6. Some Supplier’s may have different arrangements for payment of the balance, which will be explained at the time of booking.

3.2 If you book a Service less than twelve weeks before departure, the full price for the Service will be payable at the time of booking.

3.3 Receipt and banking of any deposit shall not constitute acceptance of any booking; a binding contract exists only when we issue a confirmation invoice on behalf of the Supplier.

3.4 As some accommodation suppliers are in different time zones to Discover Holidays, it may be several hours after making payment before your booking can be confirmed. In the rare event of a supplier declining the booking after your money has been taken, we will notify you immediately and issue a full refund.


4.1 The prices may be in £ sterling, Euros and/or US$ depending on the Supplier and the accommodation rental period is weekly, unless otherwise stated. Furthermore, once a confirmation invoice has been issued, in a particular currency, all subsequent payments are required to be made in the same currency as that utilised in the confirmation invoice.

4.2 Accommodation is let fully furnished and equipped. The price for accommodation includes linen and final cleaning services unless otherwise stated.

4.3 VOUCHERS: Only vouchers branded as Discover Holidays are eligible. The use of vouchers is only available when making bookings over the telephone. Holiday Vouchers must be presented to Discover Holidays before the voucher expiry date but may be used on holidays departing after the expiry date. Vouchers entitle the holder to a deduction on the full holiday price. When a deposit is paid the voucher does not affect the deposit value. The voucher can be used to reduce either the balance payment or the full payment when a deposit is not made. Vouchers are not redeemable against individual holiday components. The holiday components must be packaged by Discover Holidays or by one of its suppliers. Vouchers cannot be used for flight only bookings or accommodation only bookings. Vouchers cannot be refunded or exchanged for cash. Vouchers cannot be used in conjunction with any special promotions made by the company. Any queries regarding voucher redemption should be directed to Sales on 01457 833444.


5.1 In the unlikely event that it is necessary to make an alteration to or cancel a Service specified in the confirmation invoice, we will inform you as soon as possible and, if requested, we will try to provide an alternative Service of a similar type and standard and in a similar location as that originally requested.

5.2 If the alternative Service is not acceptable, we will refund in full all monies you have paid and Discover Holidays shall be under no further liability to you.


6.1 Any cancellation by you (for whatever reason) must be in writing addressed to us by post, fax or e-mail. The effective date of cancellation is the date on which written notification is actually received by us.

6.2 If you cancel twelve weeks or more before departure you will lose your deposit or the full payment that you have made if the Supplier required that at the time of making your booking. However, if we recover any refund from the Supplier this will be refunded to you in full less an administration fee of £40.

6.3 If you cancel within twelve weeks of departure or if we cancel the booking due to your non-payment, we shall be entitled to claim the full cost of the Service from you.


Upon receipt of our booking confirmation invoice, please check the details to make sure they are correct. If, after your booking has been accepted, you require us to amend it in any way, or to re-invoice you, we reserve the right to charge an amendment fee of £50.00, or the equivalent in Euros or US$, per change. We reserve the right to treat a change of accommodation and/or Service dates as a cancellation of one Service and the booking of another.


8.1 While we make every effort to ensure that descriptions supplied by the Suppliers are accurately reproduced, we cannot accept responsibility for errors contained therein or the results thereof. You must accept that minor differences between the photograph/illustration/text used and the actual Services may arise.

8.2 Suppliers reserve the right to make modifications to the Service specification that are considered necessary in the light of their operating requirements. In the interests of continued improvement, Suppliers reserve the right to alter furniture, fittings, amenities, facilities or any activities, either as advertised or previously available, without prior notice.

8.3 If we are advised of any material changes that occur after your booking has been confirmed we will advise you, if there is time, before departure.

9. YOUR RESPONSIBILITIES (Accommodation Services)

You must keep the accommodation and all furniture, fittings, effects, facilities and equipment in the same state of repair and condition as at the commencement of the holiday, and leave the accommodation in the same state of cleanliness and general order in which it was found. You are responsible for all damage or loss, which occurs to the accommodation or its contents during your occupation, and will be responsible to paying appropriate compensation to the Supplier direct or to us as his or her agent in the event of breakages or damage.


In the unlikely event that you are disappointed with the Service(s), you must first contact the Supplier or local representative who will try to solve the problem. Where this is not possible, you should contact us. If after that, you still feel that the problem has not been resolved to your reasonable satisfaction, you should as soon as possible and in any event within 21 days of returning from your holiday, put your comments in writing to us and we will forward them to the Supplier. If you vacate the property before the end of the rental period without authorization from the Supplier in writing, you may lose any rights to compensation.


11.1 As we are only the agent of the Supplier we do not accept liability of any nature whatsoever.

11.2 As the agent of the Supplier we are instructed to inform you that the Supplier accepts no responsibility for the death of or personal injury of you or any person named on the Booking Form or any other person, unless this results from the proven negligence of the Supplier or his agents or employees.

11.3 We shall not be liable for any loss, breach or delay due to any cause beyond our reasonable control, including though not limited to, an act of God, explosion, flood, tempest, fire or accident, war or threat of war, civil disturbance, acts, restrictions, regulations, byelaws, or measures of any kind on the part of any governmental or local authority, strikes, lock-outs, or other industrial actions or disputes or adverse weather conditions. In any such case, the contract may be treated as discharged.

11.4 In the event of such discharge, our liability shall be limited to the return of the sums paid to and held by us (if any) in respect of the (unused) portion of the holiday calculated on a pro rata daily basis.

11.5 Without derogating from the generality of 11.1, we cannot be held responsible for breakdown of mechanical equipment such as pumps, boilers, swimming pool filtrations systems etc. nor for failure of public utilities such as water, gas and electricity.

11.6 Without derogating from the generality of 11.1, neither the Supplier nor we are responsible for noise or disturbance originating beyond the boundaries of the holiday accommodation or which is beyond the Supplier our control.


The property will be clean at the beginning of the rental period and you must leave it clean at the end of the period.


The person signing the contract is responsible for the correct and decent behaviour of their party. Should you and your party not behave in such a manner, the Property Owner or his representative/agent may at his absolute discretion ask you and your party to vacate the property without any refund of the price.


Any valuable left at the property are left at your own risk. Without prejudice to clause 11 above, neither the Supplier nor Discover Holidays, nor our agents are responsible for the loss of these items. As with all accommodation in prime locations, there may be a risk of burglary. Where provided, burglar alarms must be activated, safes used and proper care taken against theft and burglary. We accept no responsibility for any loss, damage or consequential losses due to theft or any other security related incident howsoever caused.


It is a condition of booking that you and/or your party is covered by comprehensive travel insurance. This policy must include personal liability and cancellation cover. Your signature on the booking form is deemed confirmation that you are covered by such insurance.


If any condition contained herein is found to be invalid or unenforceable in whole or in part for any reason it shall whenever allowed by the context be deemed replaced by such valid and enforceable condition whose contents are as close as permissible to those of the invalid or unenforceable condition. In any event the invalidity or unenforceability of any condition shall not affect the remaining conditions herein.

17. LAW

All contractual obligations arising out of these booking conditions shall interpreted in accordance with and be subject to English law and you agree to submit to the exclusive jurisdiction of the English courts.

07 December 2010

Merchant Compliance

We confirm:

(i) that we do not sell any Elavon prohibited goods and services; and

(ii) that goods and services sold from this site comply with the application form submitted to Elavon Financial Services Limited ('Elavon'); and

(iii) that we are responsible for the card holders website transaction.

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